Refund Policy

1. Thirty-day return request window

For eligible, unused, uninstalled, unaltered, standard-stock hardware, request return authorization within 30 calendar days after delivery. Approval is not automatic. The product must be in resalable condition with the original box, labels, manuals, hardware, accessories, promotional items, and protective packaging.

Do not install, flash, activate, marry, modify, paint, cut, or test-fit a product that appears incorrect. Those actions can make the item ineligible for return.

2. Items normally not eligible for return

Subject to applicable law and any written product-specific terms, the following are normally final sale or nonreturnable once processing or delivery has begun:

• Custom tunes, tune revisions, tune files, remote services, and other digital products
• VIN-, strategy-, serial-, vehicle-, or account-matched products
• Software licenses, credits, unlocks, subscriptions, and activated or downloaded products
• Electrical or electronic items that have been opened, powered, connected, programmed, or installed
• Installed, used, modified, damaged, incomplete, contaminated, or improperly packaged products
• Special-order, built-to-order, discontinued, clearance, and explicitly marked final-sale products
• Products restricted from resale for safety, compliance, licensing, or manufacturer-policy reasons

A nonreturnable classification does not remove a remedy required for a defective, misdescribed, or incorrectly supplied product under applicable law.

3. Cancellations and order changes

Contact us immediately if an order needs to be changed or canceled. We cannot guarantee cancellation after payment review, procurement, custom work, tune preparation, license or unlock issuance, warehouse processing, or shipment begins. If work or fulfillment has started, nonrecoverable costs may be deducted only when disclosed and permitted by law.

4. Damaged, missing, or incorrect shipments

Inspect every shipment before installation. Report visible damage, missing contents, or an incorrect product as soon as possible. Include the order number, shipping-label photo, photos of every side of the package, internal packaging, product label or part number, and the item received.

Keep all packaging until the claim is resolved. Do not install a damaged or incorrect product. We may coordinate a carrier claim, replacement, missing-part shipment, repair, or refund depending on the facts and applicable rights.

5. Defective products and warranty claims

A suspected defect may require troubleshooting, diagnostic information, photos, logs, serial numbers, manufacturer review, or return inspection. The applicable product or manufacturer warranty determines coverage and remedy. Replacement, repair, credit, or refund is not approved until the required review is complete.

Installation labor, diagnostics, towing, rental vehicles, downtime, fluids, storage, and damage to other components are not automatically covered unless the written warranty or applicable law states otherwise.

6. Return authorization and shipping

Approved returns must use the return address and authorization instructions we provide. The customer is responsible for secure packaging and a trackable shipping method. Return shipping is normally the customer’s responsibility unless we confirm that we sent the wrong item, the item arrived defective or damaged, or applicable law requires otherwise.

We are not responsible for a customer return lost or damaged in transit. Do not place shipping labels directly on manufacturer packaging unless instructed.

7. Inspection, restocking, and deductions

Approved discretionary returns may be subject to a restocking fee of up to 30%. The actual deduction, if any, depends on supplier fees, condition, missing contents, damaged packaging, and whether the item can be resold. Additional deductions may apply for missing or damaged components to the extent disclosed and legally permitted.

If inspection shows the item is used, installed, altered, incomplete, damaged after delivery, or materially different from the approved return description, we may reduce or deny a discretionary refund and contact you with available options.

8. Refund method and timing

After an approved returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method, normally within 5–10 business days after approval. Banks and payment providers may require additional posting time.

Original shipping, expedited shipping, duties, brokerage, and return shipping are normally nonrefundable unless the return results from our error, a covered defect, or applicable law requires a refund.

9. Delayed or unavailable merchandise

Shipping estimates must have a reasonable basis. If merchandise cannot ship within the promised time—or within the period required when no time is stated—we will provide any legally required delay notice and choice to accept the delay or cancel for a prompt refund. If we cannot fulfill an order, we may cancel it and issue the required refund. A required refund for unshipped merchandise will not be replaced with store credit unless the customer expressly chooses that option where permitted.

10. Chargebacks and unresolved concerns

Contact us first so we can review the order and available remedy. Filing a chargeback does not change the product’s condition, return requirements, or the facts of fulfillment, and we may provide order, tracking, communication, and product records to the payment provider. Nothing here limits a lawful payment dispute right.

11. Rights preserved

This policy applies only to the extent permitted by law. It does not exclude a warranty, cancellation right, refund right, statutory guarantee, or consumer remedy that cannot legally be excluded. Product-specific written terms and manufacturer warranties may provide additional rights.